Last Updated: 21/08/2024
At Flourishing Life Counselling, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your information.
1. Information We Collect
We collect the following types of information:
Personal Information: When you book a session or contact us, we may collect personal details such as your name, email address, phone number, and any other information you provide.
Health Information: As part of the counselling process, we may collect sensitive health-related information necessary to provide our services.
Payment Information: We may collect payment details to process transactions for services rendered.
2. How We Use Your Information
We use your information to:
Provide and personalise our counselling services.
Communicate with you regarding your appointments, including confirmations and reminders.
Process payments for services.
Improve our services based on client feedback and usage patterns.
3. Confidentiality and Security
We are committed to maintaining the confidentiality of your information. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.
Data Storage: Your information is stored securely, and access is limited to authorised personnel only.
Data Sharing: We do not share your personal or health information with third parties unless required by law or with your explicit consent.
4. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your information.
Deletion: You can request the deletion of your information, subject to certain legal or contractual obligations.
Objection: You can object to the processing of your information for specific purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and analyse usage patterns. You can control cookie preferences through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us here. I understand that the model of therapy used looks at the past and the present. It considers my family of origin, feelings, thought patterns and communication skills, all having in view personal and family restoration to wholeness. It is designed to help me focus on achieving optimum health, encouraging me to seek and find an enriching and fulfilling life.
I understand that the information discussed will be treated confidentially. I also understand that there are some matters that may not be kept secret in counselling. These include information that I give permission to disclose, matters that relate to possible serious harm to myself or others, children at risk of abuse, matters that need to be disclosed to a court and matters to be discussed during counselling supervision.
Some clients need only a few counselling sessions to achieve their goals; others may require months or even years of counselling. As a client, you are in complete control and may end our counselling relationship at any time, though a termination session is highly recommended.
You also have the right to refuse or discuss any suggestions I make that you don’t feel comfortable with. I will always respect your decision and not insist in any way on continuing with an ‘intervention’ you don’t feel completely safe and comfortable with.
